Privacy Policy for Anyx Media
At Anyx Media, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our digital marketing, branding, and design services.
Information We Collect
We collect the following types of personal information when you engage with our services or submit a form on our website:
Contact Information
Name, email address, phone number
Business Information
Company name, website, industry, marketing goals
Project-Related Information
Specific details related to the services you request, such as design preferences, branding guidelines, content strategy, and any other relevant project data.
Demographic Information
Location, interests, and other preferences (if provided)
Analytics and Behavioral Data
IP address, browser and device information, pages visited, time spent on each page, referral sources, email interactions (if subscribed), and data collected via tracking tools (e.g., Google Analytics, Facebook Pixel, etc.).
How We Use Your Information
We use the information we collect to provide you with the best possible service and to improve our offerings. Specifically, we may use your data for:
Communication
To contact you about our services, provide updates, and schedule consultations through email, phone, or Zoom.
Personalization
To tailor our marketing strategies and design solutions to your business needs and goals, ensuring you receive the most relevant and impactful results.
Marketing
To send you promotional materials or newsletters. You have the option to opt-out at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Customer Support
To assist with any inquiries or issues related to the services we provide.
How We Protect Your Information
We take your privacy seriously and implement various technical and organizational safeguards to protect your personal data from unauthorized access, misuse, disclosure, alteration, or loss:
Technical Safeguards
Data Encryption: We use SSL/TLS encryption for all data transmitted between our website and users, and AES-256 encryption for stored data where applicable.
Secure Servers: Our servers are hosted in secure environments with firewall protection and continuous monitoring.
Access Controls: We use role-based access permissions to ensure only authorized personnel can access sensitive data.
Regular Backups: Data is backed up routinely and stored securely to ensure business continuity.
Security Software: Firewalls, anti-malware, and intrusion detection systems are in place to detect and prevent malicious activity.
Password Policies: Strong password requirements and two-factor authentication (2FA) are enforced where applicable.
Organizational Safeguards
Staff Training: Our team is trained regularly on data protection and privacy best practices.
Data Minimization: We only collect the data necessary for the intended purpose and delete it once no longer needed.
Confidentiality Agreements: Employees and contractors sign NDAs and confidentiality agreements.
Incident Response Plan: We have a protocol in place to respond to data breaches or suspicious activity.
Secure File Sharing: We use encrypted platforms for client file exchange.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected. This includes providing services, satisfying legal, accounting, or reporting requirements, and improving user experience. Our specific data retention periods are as follows:
Client Project Data: Retained for up to 7 years from the completion of the project to comply with tax and contractual obligations, unless you request earlier deletion and we are not legally required to retain it.
Marketing Data (e.g., newsletters, email campaigns): Retained for 2 years from the date of your last interaction with our content (e.g., email open or click), or until you withdraw consent.
Inquiry and Contact Form Submissions: Retained for 1 year after the last communication unless they result in a business relationship.
Billing and Financial Records: Retained for 7 years to comply with legal and financial reporting obligations.
Analytics and Website Usage Data: Retained for up to 26 months in line with common data analytics tools such as Google Analytics.
You have the right to request deletion of your data at any time, and we will honor such requests unless we are legally required to retain certain information.
Sharing Your Information
We do not share, sell, or rent your personal information to third parties without your explicit consent, except in the following circumstances:
Service Providers
Trusted partners and service providers (e.g., Google Ads, Facebook, CRM tools, design platforms like Photoshop, Figma, etc.) assist us in delivering our services. They are granted access to your data only as necessary to perform their services.
Legal Requirements
If required by law or in response to legal requests, we may disclose your personal information to comply with regulations or protect our legal rights.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Update Your Information: You may request a copy of the personal information we have about you and make corrections if needed.
Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions in our emails or by contacting us directly.
Delete Your Data: You can request that we delete your personal information, subject to applicable legal retention requirements.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your user experience, analyze site traffic, and personalize content. These tools allow us to understand user behavior and improve our website and services. The types of tracking technologies we use include:
Google Analytics / GA4: Tracks user behavior, page views, referral sources, device info, and geolocation.
Hotjar / Microsoft Clarity / Crazy Egg: Tracks heatmaps, scrolls, and session recordings to improve UX/UI design.
Pixel Tracking: We use Meta (Facebook) Pixel, LinkedIn Insight Tag, Twitter Pixel, and Google Ads Remarketing to track user actions for retargeting and ad effectiveness.
You can control the use of cookies and manage your privacy settings through your browser or our cookie banner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. Any updates will be posted on this page with the revised date.